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Participant
July 30, 2020
Question

Elements 12 Crashing when using tools on Windows

  • July 30, 2020
  • 1 reply
  • 167 views

This wasn't happening last week, and now suddenly whenever I go to use tools, especially the magic wand, the entire program instantly crashes. Very urgently need this fixed, ideas? 

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1 reply

Akash Sharma
Legend
July 31, 2020

Hi there,

 

Sorry that Photoshop Elements 12 crashes while using tools on your Windows computer.

 

Would you mind checking the troubleshooting steps mentioned in this article https://helpx.adobe.com/photoshop-elements/kb/troubleshoot-system-errors-freezes-photoshop.html and let us know if that helps?

 

Thanks,

Akash