Elements 12 loading issue

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I have installed my disc version of Elements 12 on a new PC but when I try to access via the installed desktop shortcut and click on Photo Editor within the software it sends me to the Adobe sign in page with QR code and weblink... I use the link and sign into my Adobe account but nothing happens thereafter and I am unable to access PS Elements... any help would be much appreciated

Windows

Greg_S.Correct answer

Community Expert

Try disconnecting from the internet and activate your license offline, using the instructions found here.

How many computers and/or OS changes have you previously installed the program on? If you did not deactivate previously, you may run into problems.

Greg_S.

Community Expert

Thanks for letting us know that it worked.

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Greg_S.

Community Expert

@m_4646 can you please confirm that offline activation worked for you.

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M

m_4646Author

Participant

Yes it did work..!! Thank you

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Greg_S.

Correct answer

Community Expert

Try disconnecting from the internet and activate your license offline, using the instructions found here.

How many computers and/or OS changes have you previously installed the program on? If you did not deactivate previously, you may run into problems.

Translate

M

m_4646Author

Participant

Thank you so much for your help. First time user of the community chat and it's truly helped me. I really appreciate your prompt response and suggested approach

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