Skip to main content
dianas63459015
Participant
January 25, 2017
Question

Elements 12 no longer boots after uninstall of cc trial

I have had Elements 12 for a number of years.  I downloaded a trial of creative cloud. Used it for 30 days. decided to purchase Photoshop. So I uninstalled cloud. now when I try to open Elements 12, I get a message from Adobe saying my trial has ended.. etc, etc.

I owned Elements, does anyone know how to fix this?

    This topic is closed to new replies. Start a new post to keep the conversation going.

    1 reply

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    January 25, 2017

    I would uninstall, use the Adobe Cleaner Tool, and reinstall:

    Use the Creative Cloud Cleaner Tool to solve installation problems

    Download Photoshop Elements | 15, 14, 13, 12, 11, 10

    Translate
    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices