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kylek76054554
Participant
May 23, 2017
Question

elements 12 update failure

  • May 23, 2017
  • 1 reply
  • 187 views

When updating elements 12 I got a response that states Adobe did not recognize my app as a genuine creative product and stopped the update.  I purchased my elements from the adobe website so I am not sure why I got this message.  What should I do.

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    1 reply

    Dhananjay Sati
    Dhananjay Sati
    Participating Frequently
    May 23, 2017

    Hi kylek,

    Thanks for posting in Adobe forums.

    I understand you are facing issue in updating Elements 12.

    Can we follow the following steps:

    - Please click here to download Adobe Application Manager for Windows.

    or

    Please click here to download Adobe Application Manager for Mac.

    - After installation please double click its icon on your desktop screen to complete the installation.(Windows)

    - After installation please double click its icon by searching it on finder to complete the installation (Mac)

    - Open Adobe Elements

    - Click "Help"

    - Click " Updates"

    Hope this works

    Thanks

    Regards

    Dhananjay

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