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dprh123456789
dprh123456789
Participating Frequently
April 19, 2017
Question

Elements 12 won't start

  • April 19, 2017
  • 5 replies
  • 1304 views

When I try to open my Elements 12 I get a pop-up message asking me to sign in. Once I sign in another pop-up message called "Photoshop Elements 12 Trial" offers me 30 days or "Buy Now."  The message reads: "You can continue to use Adobe Photoshop Elements 12 after your trial period by purchasing the software."  How do I get around this problem because I am already a paid for customer of the Adobe Photoshop Elements 12?

david

    This topic has been closed for replies.

    5 replies

    B
    Brian_from_Wash
    Participant
    January 17, 2023

    Here's a tip for anybody accessing this thread lately (2023).  My Photoshop Elements 12 app stopped launching.  I'd click on the Editor (versus Organizer) button and nothign would happen.  I don't believe I made any changes, but I may have.  The splash screen would just sit there with the small, built-in progress bar doing its animation thing, but no other progress.  I uninstalled and re-installed the app and this didn't help at all.  I closed the screen, then right-clicked the desktop icon and chose to run as administrator.  Then, once I launched and chose "editor" I got another screen that told me I had to sign into Adobe in order to complete authentication.  I clicked on "sign in," and this fixed it for me.

    Dhananjay Sati
    Community Manager
    Dhananjay SatiCommunity Manager
    Community Manager
    April 21, 2017

    Please check this article to get your serial number.

      dprh123456789
      dprh123456789Author
      Participating Frequently
      April 21, 2017

      I do have my serial number now....please read my comment above.....I may need tech support because of what I described above

      Dhananjay Sati
      Community Manager
      Dhananjay SatiCommunity Manager
      Community Manager
      April 21, 2017

      Please check your Adobe account & there you will get your serial number .

      dprh123456789
      dprh123456789Author
      Participating Frequently
      April 21, 2017

      I have logged on and got my serial number for Photoshop Elements 12.......now what?  I didn't see anywhere do provide the number.  I think that I installed the Adobe Application Manager......Can I do something on the Adobe.com page?

      dprh123456789
      dprh123456789Author
      Participating Frequently
      April 21, 2017

      Maybe the problem is what an Adobe Acrobat tech person did a few days ago.  I was having a similar problem because I was having opened pdf documents shut off and a pop up message asking me to sign back on again.  The tech person took over my computer and did lots of changing of things associated with Adobe in my Task Manager......maybe they screwed up something that controls my Photoshop Elements 12 program.

      Dhananjay Sati
      Community Manager
      Dhananjay SatiCommunity Manager
      Community Manager
      April 21, 2017

      Thank you for replying.

      There is no need to re-install Adobe Photoshop Elements 12.You can use the installed software.

      Please follow the following instruction:

      - Do not re-install Adobe Photoshop Elements 12,

      - Install Adobe Application Manager completely & sign in into it.

      - Open the installed Adobe Photoshop Elements 12.

      - If it asks you for serial number please enter your licence key to activate it.

      - Open Adobe Photoshop Elements 12. Go to Help >> Updates.

      - Complete the update of Adobe Photoshop Elements 12 & restart it.

      I hope this should help you.

      Thanks

      Regards

      Dhananjay

        dprh123456789
        dprh123456789Author
        Participating Frequently
        April 21, 2017

        Thanks....Where can I find my "license key?"

        dprh123456789
        dprh123456789Author
        Participating Frequently
        April 21, 2017

        I tried to do what you said.....Still get the message telling me that I have 29 days left to purchase Elements 12.  I can't find a place to "Sign In" using my Adobe ID & password in Photoshop Elements.  I do have to sign in for Adobe Acrobat and for this forum but not Photoshop.....looks like I am still lost!

        Dhananjay Sati
        Community Manager
        Dhananjay SatiCommunity Manager
        Community Manager
        April 20, 2017

        Hi dprh,

        Thanks for posting on Adobe forums.

        I can understand you are facing issue with the activation of Adobe Photoshop Elements 12.

        Can we try the following steps:

        - If you are using Windows PC , please click here to download Adobe Application Manager.

        - After installation please double click its icon on your desktop to complete the installation .

        - Open Adobe Photoshop Elements 12

        - Click "Help"

        - If you are signed in then please sign out.

        - Open Adobe Photoshop Elements 12 again.

        - Sign in with your adobe id & password.

        - Enter your serial number to activate the software.

        - Restart Adobe Photoshop Elements 12 & test it .

        - If you are using a Mac, please click here to download Adobe Application Manager & follow the same steps mentioned above.

        I hope this should help you.

        Thanks

        Regards

        Dhananjay

          dprh123456789
          dprh123456789Author
          Participating Frequently
          April 20, 2017

          Thank you for stepping up to help me.  Before I follow your instructions I want to make sure you understand how I am currently setup.  I have been using Adobe Photoshop Elements for the past 3 years.  It is already installed in my PC.  When I tried to use it the other day a message popped up telling me that I needed to use their 30 day free trial and/or buy it.  If I follow your instructions should I remove the current Adobe Photoshop Elements from my computer?  If I do install it again will a serial number be provided to me after I log in?

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