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ash43027903
ash43027903
Participant
April 3, 2017
Question

Elements 13 crashing on printing

  • April 3, 2017
  • 1 reply
  • 388 views

Can anyone help with Photoshop Elements 13 crashing when I click the print button.

Tried a new installation and updates but still crashes.

    This topic has been closed for replies.

    1 reply

    rahulj78388123
    Adobe Employee
    rahulj78388123
    Adobe Employee
    April 5, 2017

    Hi ash4027903,

    Sorry for the inconvenience caused. Seems like your print preferences got corrupted. Please mention the OS on which you are facing the issue.  

    If you are facing the issue on Windows. Please try out the following solution:

    1. Close the application.

    2. Double click on application icon to launch. This will show the welcome screen.

    3. Press and Hold CTRL-SHIFT-ALT immediately after you click the Organizer/Editor button.

    4. A dialog will open. Click "yes" button to clear print preferences.

    This will resolve your problem. Your feedback is really appreciated.

    Thanks,

    Rahul

    D
    dave230862
    Participant
    January 22, 2021

    Found your advice. Worked perfectly. Thanks!

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