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Question

Elements 13 Editor has stopped working.ed

Forum|Forum|8 years ago
February 24, 2017
1 reply
1310 views

I was forced to buy a new PC and transfer files and programs, I down loaded Elements 13 from Adobe internet using my purchased Serial number as before, however the Editor will not work nor the Organizer. Anyone with a solution? I tried to uninstall and then reinstall... no success!

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Adobe Employee

Hi John,

We sincerely apologize for the inconvenience you've faced.

Request you to please post the screenshot of the error message, if you get any while launching.

This would help us better understand the problem and provide it's resolution.

Thanks,

Arshla

johnb8007545Author

Participating Frequently

Hi Arshia,

Please see below as requested,

Kind Regards

John

Adobe Employee

Hi John,

Your attachment isn't visible in your reply!

Refer to the following screenshot while posting an image:

Please re-post the image.

Thanks,

Arshla