Participating Frequently

Question

Elements 13, Google Maps Not Displaying in Places View

Forum|Forum|8 years ago
August 15, 2017
25 replies
18619 views

Used to work fine, but not now. Places display but no map behind them. Reinstalled software did not solve the problem. I'm running the 64 bit version on a laptop with 16GB ram, don't suspect that is the problem. Any ideas out there?

google maps not working

This topic has been closed for replies.

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paulb74770752

Known Participant

This has been reported by several users in the past few days on the forum thread "PSE14 MAP NOT WORKING".

There has been no Adobe response there either.

Seeing the problem occured before the solution should be obvious to Adobe (Imho).

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paulb74770752

Known Participant

Does this problem exist in Elements 2018?

If this requires an upgrade for stability let me/us know. I'll do it.

I just need to be sure I'm not wasting my time and money. Actually I'm already wasting my time

Please Respond Adobe

MichelBParis

Legend

See my last post:

Don't expect an answer from Adobe in the present circumstances, especially in this user to user forum.

The feedback forum is where you are read by Adobe Staff.

Elements 12: Google Map function not working | Photoshop Family Customer Community

You can add your vote to this complaint.

However, only the current version is officially supported by Adobe.

There is no problem here for Elements 2018 or 15.

You can download the free trial version of PSE2018 now, it will fully work for 30 days.

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paulb74770752

Known Participant

This started happening on my PSE-14 this past week as well. It has never occurred before. I often have other issues with having to restart the Organizer to get search to work correctly, but never a gray screen and no response when I add a search item.

rrspartan24

Participant

i have this same issue i got elements 13. and the map function. how do i fix this? is not showing for photo tagging locations.

MichelBParis

Legend

Bad news?

See that discussion in the feedback forum:

Map module going to be discontinued? | Photoshop Family Customer Community

michaelp22392853

Participating Frequently

Hello Michel

I'm not quite sure what relevance the discussion in the link that you gave has for Photoshop Elements users.

The discussion centres around a message that Lightroom users have received saying that the Map feature will be discontinued.

That implies that it is working now.

However, Photoshop Elements users are reporting that the Map functionality does not work now.

Do you know what significance there is in the date the 30th of November?

I ask because, as you know, Map functionality stopped working in all versions of PE, except for 15, this time last year.

The functionality was restored on or about 31/11/17.

Coincidence?

A

Anwesha Dev Chaudhary

Community Manager

Hi All,

Sincere apologies for the inconvenience.Maps functionality should be working fine now across all the versions that were impacted.
Requesting you to please try it out and let us know if you are still facing any issue.

Thanks,

Anwesha

MichelBParis

Legend

https://forums.adobe.com/people/Anwesha+Dev+Chaudhary wrote
Hi All,

Sincere apologies for the inconvenience.Maps functionality should be working fine now across all the versions that were impacted.
Requesting you to please try it out and let us know if you are still facing any issue.
Thanks,
Anwesha

Hi Anwesha,

I just tried with PSE14 and PSE12.

The maps did appear, but I had to wait longer than expected for that.

O

Omegis

Participant

Still not fixed?

leski

Participant

Unfortunately organiser software refused to work after 30 day trial period of the editor.

I would like to repeat my question , when Adobe will solve the problem with maps in previous versions of Elements Organizer ?

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BLanellA

Inspiring

It's 10/5/17, the day after PSE 2018 was released. I bought it, installed it, and the map display is broken on the latest and greatest version. VERY disappointed.

MichelBParis

Legend

BLanellA wrote
It's 10/5/17, the day after PSE 2018 was released. I bought it, installed it, and the map display is broken on the latest and greatest version. VERY disappointed.

??? The map works the same as in PSE15 for me.

B

BLanellA

Inspiring

Working for me now too. Apparently this feature is seriously dependent on a stable network connection. I tried searching Google Maps while Places wasn't working and GMaps was fine, email was fine, check a few more cites...fine. I caught a really fast message at one point in Places telling me that I had lost my network connection...I had a network connection, but Places had choked.

I'm in a hotel so who knows what's going on with that network.

So there Adobe. Let your customers troubleshoot your problems.

M

megagrumpyness

Known Participant

It looks like Adobe has just brought out a new version labeled 2018. Is this the same as v16? It looks as though you cannot upgrade from 14 to 2018 but the price for a new licence is less than the new price for v15 and only slightly more than the upgrade price for v15. Very confused!

remic57174383

Participant

Hello everybody,
I follow all the opinions on this question that many people are asking and I am very dissatisfied with the attitude of ADOBE that remains silent.
The solution is not to switch to PSE15 and pay this upgrade. The organizer of PSE15 has its own bugs, especially in full screen menus of the top bar become inacessible, PSE15 does not work properly in full screen mode. Adobe does not talk about this bug and yet it is well present. This is inaceptbale compared to the price that practical Adobe.
For a possible fix of the organizer bug PSE 11,12,13, 14 I think we will never see it.

T

trevorc41742375

Participant

Not only does PSE15 have the problems you mention, it also requires a 64 bit Windows system - some of us are still using 32 bit.

medianima

Participant

More then 90 days and still no fix for the map issue.

I suppose Adobe is just going to wait for release 16 with a proper fix, which means users have to pay for the upgrade.

Time to look for alternatives products.

MichelBParis

Legend

medianima wrote
More then 90 days and still no fix for the map issue.

The first post in this discussion is dated August 17th.

Adobe acknowledgment was on September 8th.

Map does not load in Elements Organizer 11, 12, 13, and 14

Probably a time zone lag...

Time to look for alternatives products.

Not a bad idea at all. If you can recommend reliable alternatives with a powerful organizer and editor, plus good interface for geotagging, that would be a good reason for Adobe to do something.

Edit (Oct 1st)

For instance, this post in the feedback forum about the free Geosetter.

ELEMENTS ORGANIZER - Create place tags from GPS data | Photoshop Family Customer Community

jr5732152

Participant

Adobe ( or at least Anwesha) replied on August 15th 2017 ( Elements 13, Google Maps Not Displaying in Places View ) . There may be other Adobe comments earlier, probably not. Since it was FIXED in version 15, which was released a year ago, they have known about the problem for at least a year AND NOT FIXED IT IN OTHER VERSIONS. So, I think that saying that the estimate of more than 90 days is an understatement.

M

megagrumpyness

Known Participant

Would it not be better to use Google Photos for organising dates and locations and use the PSE organiser for tagging faces, events etc. I assume that this would be fairly straightforward to do but maybe a little more cumbersome.

MichelBParis

Legend

megagrumpyness wrote
Would it not be better to use Google Photos for organising dates and locations and use the PSE organiser for tagging faces, events etc. I assume that this would be fairly straightforward to do but maybe a little more cumbersome.

Old Elements users, since 1999 (the year I switched to digital) have always been able to use their own custom places hierarchy to organize their library. They can still do like me.

- No problem to search by combining places, persons and dates criteria (no need to use Google place hierarchy)

- No useless job for the software to manage places for the majority of files where it's a meaningless criteria (for me, it's less than 15%, but I understand that regular travellers may want all their shots tagged). I only use the map service if I want to display, to show, travel albums. I still use the custom 'media' keywords hierarchy for the files where it's useful. And it's so fast to assign a place tag to a hundred pictures in a few clicks !

Linking the data in the organizer to a Map software is a good idea, but Google is already the second external service to be linked to Elements. We are now seeing the risk.

Also, if you consider that too few Elements users do take advantage of the Organizer, and that only a small part of them care about map display, I guess that the problem is not acute for Adobe.

- The current PSE15 version (the only one supported by Adobe) works

- There is a temporary workaround for 30 days...

- Still better if users do switch to the more powerful Lightroom

- No direct photo managing and organizing competitor with similar features (except... Google Photos )

S

sweepling

Inspiring

Michael,

While I'll keep pressing this failing with Adobe, I am considering buying Lightroom 6 standalone, as I see that I can tell LR to edit using PSE14 (which I like). However, can I export my PSE14 catalogue (with all the tags I've created - both normal and the Place, People tags of PSE14 etc) into LR and then update that 'master' catalogue thro' LR having edited an image in PSE? I've tried the LR pages, but can't see the answer.

Regards.

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