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johnm21666808
Participating Frequently
August 15, 2017
Question

Elements 13, Google Maps Not Displaying in Places View

  • August 15, 2017
  • 25 replies
  • 18620 views

Used to work fine, but not now.  Places display but no map behind them.  Reinstalled software did not solve the problem.  I'm running the 64 bit version on a laptop with 16GB ram, don't suspect that is the problem.  Any ideas out there?

This topic has been closed for replies.

25 replies

gerd80685903
Participant
August 19, 2017

I have exactly the same problem, no map is visible! I have PSE 14 on a PC running Win 10 home -1703 and PSE 11 on a laptop running Win 8.1, both don't show the map. Some time ago the map view worked well. Seems like the connection to Google maps has changed somehow.

Hope this bug can be fixed very soon!

wolfm3565949
Participant
August 20, 2017

I have the same Problem.

Is this Problem solved?

karl heinzh99337679
Participant
August 18, 2017

i have the same Problem with PSE14.1 under Windows10 build 1703:

Google Maps are not visible in the places-display.

Participant
August 18, 2017

Elements v13.0.0.0. Windows 7, 64 bit. Same problem here. I can see the pin, but it's on a grey only background. Google Maps appears with no problems if accessed via a browser (Chrome). There's plenty of memory on the System Info dialogue (12.1 of 15.9GB)

Makes placing those photos a bit hit and miss...

Inspiring
August 17, 2017

Further to my post above, this refers to PSE 14 on the PC; I have opened PSE Organiser on my laptop and exactly the same thing happens as happens on the PC: no Map when trying to add a location.  The build of both copies of PSE14 is 14.1 (20151206.m.83730).

I am now wondering if Update to 14.1 has corrupted the mapping.

Perhaps Adobe could have a look at this?  Is it just me, or is it global.

Community Manager
August 16, 2017

Hi John,

Thanks for raising this issue.

We are looking into this problem and will soon get back to you with an update.

Thanks,

Anwesha

johnm21666808
Participating Frequently
August 16, 2017

If it helps, I am running Windows 10 Home build 1703.

Sent from Mail for Windows 10