Inspiring

Question

Elements 13 Re-Install

Forum|Forum|8 years ago
August 4, 2017
2 replies
363 views

Have had to re-install from disc Element 13. On opening the programme to start using it a screen appears saying there is an update to correct some errors and to update the Raw section. I have tried both Install now and Install Later and get the Installer screen which indicates that the update has been installed.

However, when you then restart the programme the screen about updates being available reappears and you cannot use the programme.

Anybody had this problem and how have they overcome it. Not being able to properly contact Adobe and get a chat line with a Technical person is most infuriating

This topic has been closed for replies.

shraddhaj3923389

Adobe Employee

Hi,

Could you please provide me the browser which you are working with as your default browser also provide us the version of windows 10.

Thanks,

Shraddha

Anwesha Dev Chaudhary

Community Manager

Community Manager

Sorry for the inconvenience.

Please try out the instructions mentioned in the article Update message appears repeatedly in Photoshop Elements

Let us know if issue still persists.

Thanks,
Anwesha

peters8968574Author

Inspiring

Thanks for the response. In the end I had to re-install Windows 10 and then

Elements which seems to have cured the problem. However, the problem that

started this off still persists namely if you go to eLive and click on any

of the topics it opens a blue windows screen which then turns white but

there is no content. Applies to all the topics. Any ideas on that one?

Pete

On Sat, Aug 5, 2017 at 8:18 AM, Anwesha Dev Chaudhary <