Elements 13 re-installed but will not open Editor Workspace

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I have used Elements 13 for many years on a former computer, and have just successfully re-installed it on a replacement machine. [I have a valid Adobe account where I can see the original Serial Number.] The software loads to the familiar "Welcome" splash, and the Organiser part ot the installation does seem to work correctly.

However, when I attempt to open the Editor, the application hangs with "Loading the Elements Editor Workspace" and offers a pop-up asking me to Sign in and enter an Adobe Id to validate the software. This I can do, of course, and the pop-up reports a successful sign in. However, when I return to the application it seems nothing has changed. I can continue this fruitless circle indefinitely.

Could anyone cast any light on this issue?

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Greg_S.

Community Expert

I am going to ping @Jeffrey_A_Wright, an Adobe employee who may be able to help.

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Greg_S.

Community Expert

Did you install it with an Administrator user account?

Try the following:

Go to C:\Program Files\Adobe\Photoshop Elements 13\
Right-click on the PhotoshopElementsEditor.exe file
Select Run as Administrator from the context menu
And/or select the Properties of the file and run it in compatibility mode:

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W

Walter37289907zx2vAuthor

Participant

Thanks for the suggestions.

Sadly, no change though. System still prompts for Adobe Id, accepts input of my email and password, tells me I'm now logged it and that I should close the panel and continue where I left off.. System then prompts me to accept the software licence, which I do, but then leaves me exactly where I was., with no options but to repeat the whole loop.

Thanks again..

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