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stever31974073
stever31974073
Participant
March 11, 2017
Question

Elements 14 Organizer [Issues with mp4 video clips after importing them]

  • March 11, 2017
  • 1 reply
  • 720 views

After importing .mp4 video clips, some have the thumbnail and play fine.  Others are greyed out, won't play and an error message, not required compressor shows.

    This topic has been closed for replies.

    1 reply

    A
    Adobe Employee
    arshla jindal
    Adobe Employee
    March 14, 2017

    Hi,

    For the files for which the error  "codec missing" comes up, you need to have same version Premiere Elements (serialized) installed on your PC and activate the royalty for these files to play in Elements Organizer.

    Following link lists the video viewing options in Elements Organizer :

    View video and full‑screen images in Elements Organizer

    You can purchase PRE from :Video & movie making software | Adobe Premiere Elements 15

    Thanks,

    Arshla

    stever31974073
    stever31974073Author
    Participant
    March 17, 2017

    Thanks Arshla; I'll give it a try

    Also, I now realize that if I wait a while, the next time I check, many,

    but not all of the videos now have a thumbnail and play no problem. Maybe

    the computer just is not fast enough, although it is new and it's a middle

    of the road for computing power.

    Regards;

    Steve

    On Tue, Mar 14, 2017 at 1:50 AM, arshla jindal <forums_noreply@adobe.com>

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