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barries70313729
barries70313729
Participant
May 29, 2019
Question

Elements 14 photo downloader not recognising camera

  • May 29, 2019
  • 1 reply
  • 224 views

Have upgraded computer to  Mac OS Mojave 10.14.5 and now the adobe photo downloader is not picking up my device (Nikon D750).

Have checked with Apple Support Services who conducted a screen sharing search and confirmed that computer IS recognising camera, but Elements 14 app is failing to do so. Advised to contact Adobe - tried telephoning & gave up!

    This topic has been closed for replies.

    1 reply

    Akash Sharma
    Akash Sharma
    Legend
    May 29, 2019

    Hi Barries,

    Sorry that Photoshop Elements 14 is failing to recognize your Nikon D750 using Photo downloader.

    Could you please take a look at the troubleshooting steps mentioned in this discussion Elements Organizer - Photo Downloader not connecting to devices? ​and let us know if that helps?

    Thanks,

    Akash

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