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Participant
May 5, 2020
Question

Elements 14 will not open

  • May 5, 2020
  • 2 replies
  • 221 views

I exited the program and now I can not get it to work nothing shows up

need to know how to get back into program

This topic has been closed for replies.

2 replies

Dhananjay Sati
Participating Frequently
May 6, 2020

Hi there,

 

Thanks for posting in Adobe forums

 

It seems you are facing issue with the launch of Adobe Elements

 

Could you please follow the steps below :


If you are using a Windows operating system

 

• Browse location C:\Program Files (x86)\Common Files\Adobe\
& C:\ProgramData\Adobe\
• Rename SLCache & SLStore to SLCache.old & SLStore.old 
• Open Control Panel >> Program & Features & repair Microsoft Visual C++
• Restart operating system & check Adobe Elements 
• When you will double clik the icon for the 1st time , give it some time to load 
• Enter you adobe id & password followed by serial number for activation .

 

If you are using a Mac operating system

 

• Browse /Library/Application Support/Adobe
• Rename SLCache & SLStore to SLCache.old & SLStore.old 
• Restart Mac
• When you will double clik the icon for the 1st time , give it some time to load 
• Enter you adobe id & password followed by serial number for activation .

 

Let us know if it helps

 

Thanks
Regards
Dhananjay Sati

Greg_S.
Community Expert
Community Expert
May 5, 2020

What OS are you using?  Have you tried rebooting?  What program is not opening, the Welcome Screen, the Editor or the Organizer (or all three)?