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davea63341999
Participant
December 4, 2017
Question

Elements 14 won't connect to Canon Camera

  • December 4, 2017
  • 1 reply
  • 208 views

Hello,

Elements organizer suddenly stopped being able to connect to two separate canon cameras after having worked for ~2years.  Please let me know what I might do to get elements to connect to my camera again.  I get a box that says "connecting to device... Please wait."  but connection never happens.

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    1 reply

    ssprengel
    ssprengel
    Inspiring
    December 4, 2017

    Some other application might be already connecting to the camera and preventing PSE from doing so. Look in the system-tray/system-notifications area and see if a Canon utility is shown that might be connecting to the camera. Or it could be the USB cable or USB-port on the computer that are bad, or USB-drivers, or it’s hard to say without having the computer to play with. Something is different now than it was when it worked.

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