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Leslie_Glenn
Leslie_Glenn
Participant
December 5, 2016
Question

Elements 14 won't recognize my iPhone

  • December 5, 2016
  • 1 reply
  • 1227 views

All of a sudden my PC won't recognize my iPhone 6s to upload snapshots into Photoshop Elements 14.  I have tried restarting Photoshop Elements several times and the whole computer twice and have had no better luck. I tried doing online chat with Adobe only to be told that they stopped supporting version 14 yesterday and will not help me.   Until today I have uploaded photos many times successfully and I'm out of ideas to make this work.  Leslie Glenn in Overland Park, KS

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    1 reply

    A
    Adobe Employee
    arshla jindal
    Adobe Employee
    December 6, 2016

    Hi Leslie,

    Please mention your OS and it's version where you face this issue.

    Also, since you mentioned that it was working fine earlier, so have you done any changes like OS upgrade after which you saw this issue?

    Thanks,

    Arshla

    Leslie_Glenn
    Leslie_GlennAuthor
    Participant
    December 6, 2016

    I'm using Windows 10.

    Leslie_Glenn
    Leslie_GlennAuthor
    Participant
    December 6, 2016

    And the only other thing I can think of is that I bought an iPod nano to use with Audible audio books.  ITunes keeps starting up because my phone is plugged in.  However, I have also tried plugging in a Canon digital camera that I have owned for 15 years and it won't recognize the Canon camera, either.

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