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Question

Elements 15 [after installation, program fails to run on a windows 10 PC]

Forum|Forum|9 years ago
March 17, 2017
2 replies
930 views

Problems with Elements 15, after install program fails to run on a windows 10 PC

Any ideas?

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Participant

I do NOT have "Web Companion" on my computer, at least there is NOTHING by that name in the "Programs and Features" list...and have had the exact same problem with Elements 15.....any OTHER suggestions? I've seen posts talking about that module being included in some browsers. I am running Google chrome as my default, but I also have (and sometimes have to use) Firefox. And by default, my system has Edge and IE, but I do not use either.

Participant

UPDATE - the Windows Event Log isn't any here for me:

Faulting application name: Adobe Photoshop Elements 15.0.exe, version: 15.0.0.0, time stamp: 0x57cd43a1

Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000

Exception code: 0xc0000095

Fault offset: 0x000002005366ae52

Faulting process id: 0x2ca8

Faulting application start time: 0x01d2c797ae4dd377

Faulting application path: C:\Program Files\Adobe\Photoshop Elements 15\WelcomeScreen\Adobe Photoshop Elements 15.0.exe

Faulting module path: unknown

Report Id: 2e967e15-b333-421a-99cf-4a342bc3b095

Faulting package full name:

Faulting package-relative application ID:

Community Expert

Community Expert

Could be lots of reasons. We need more info.

Can you post a screenshot?

rod-77662476Author

Participating Frequently

Ok, a few more details:-

PC is running Windows 10 home, installed on a 1TB SSD

64 Bit operation

16:0Gb Ram

AMD 3.6GHz chip (4100 quad core)

Mother board is a ASUS M5A97

Elements 13 ran no problems on this setup

Elements 15 has been uninstalled and reinstalled and also on to a diff drive.

Windows should be all up to date, as well as all drivers.

screen shot of message[cid:0fb49aa2-04da-4b7e-a125-10c9269ec632]

Thanks,

Rod.

Sent from Outlook<http://aka.ms/weboutlook>

Community Expert

Community Expert

screen shot of message[cid:0fb49aa2-04da-4b7e-a125-10c9269ec632]

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