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M
Mogs
Participant
August 18, 2017
Answered

Elements 15 crashes when adding text to layer in Editor

  • August 18, 2017
  • 1 reply
  • 598 views

This is a continuation of my previous question which appeared to be resolved on 14 August 2017.  However, the problem has now recurred and I have tried every solution proposed plus I have also taken the extreme step of trawling through the Windows Registry and deleting any reference to Elements 12, as well as deleting any Program files or folders relating to Elements 12.  I then uninstalled Elements 15, restarted the computer and then re-installed Elements 15 but the problem remains.  I still get the message "Could not complete your request because something prevented the text engine from being initialized."

I am at my wit's end - can anyone help me with a solution to this problem, please?

Margaret

    This topic has been closed for replies.
    Correct answer Anwesha Dev Chaudhary

    Are you working on Windows 10?

    If yes, please go to location

    C:\Users\[user_name]\AppData\Local\Adobe\TypeSupport\PSE<version no>

    and rename the files present there.

    Thanks,

    Anwesha

    1 reply

    A
    Anwesha Dev ChaudharyCorrect answer
    Participating Frequently
    August 20, 2017

    Are you working on Windows 10?

    If yes, please go to location

    C:\Users\[user_name]\AppData\Local\Adobe\TypeSupport\PSE<version no>

    and rename the files present there.

    Thanks,

    Anwesha

    M
    MogsAuthor
    Participant
    August 20, 2017

    Yes, I am using Windows 10 64-bit.  The Type Support folder contains 2 sub folders - CS6 (containing AdobeFnt_OSFonts.lst) and PSE15 (containing AdobeFnt_CMaps.lst, AdobeFnt_CommonFonts.lst and AdobeFnt_OSFonts.lst).  What do I rename these files to?

    Also, as the "initialise text engine" error message was present in my copy of Elements 12 on this computer as well as in Elements 15, could the problem be related to Windows 10 - possibly a corrupted DLL?  I have also installed Elements 15 on my laptop (Toshiba Portege running Windows 10 Professional 64-bit) and it does NOT have this problem with the text engine.

    Regards

    Margaret

    A
    Anwesha Dev Chaudhary
    Participating Frequently
    August 21, 2017

    You can rename these files to

    AdobeFnt_CMaps_old.lst

    AdobeFnt_CommonFonts_old.lst

    AdobeFnt_OSFonts_old.lst

    Thanks,

    Anwesha

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