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M
Mogs
Participant
August 13, 2017
Answered

Elements 15 crashes when adding text to layer in Editor

  • August 13, 2017
  • 1 reply
  • 557 views

I have just upgraded from Elements 12 to Elements 15 because I was getting this problem.  To try and avoid it carrying over to the new version, I previously uninstalled Elements 12 and did NOT retain Preferences, then went into the Programs folder and deleted any references to Elements before installing Elements 15.  However, I fear that this problem has carried over and I cannot solve it.  H

as anyone got any suggestions?

This topic has been closed for replies.
Correct answer Mogs

Please try the solutions mentioned in this article :Error message when using the Text tool

Thanks,

Arshla


Thanks Arshla

I think that I found the problem using Solution 3 of the article that you referred me to (solutions 1 & 2 had no effect on the problem.  In Solution3, when I went into the AppData for Adobe, I found a remnant folder from Elements 12 in the Roaming\Adobe\Adobe \Photoshop Elements\ folder that the Uninstall program had not removed.  I suspect that this had become corrupted, so I deleted it, then restarted the computer, opened the Elements 15 Editor and, lo and behold, the Text Tool worked perfectly.

I haven't yet clicked the "Correct Answer" button because I wanted you to see that an additional step was needed to fix the problem but it does seem to be fixed so I will do so after you have seen this.

Regards

Margaret

1 reply

A
Anwesha Dev Chaudhary
Participating Frequently
August 13, 2017

Please try resetting tools or preferences once.

To do so,

Go to Edit > Preferences (Mac: Photoshop Elements > Preferences > General), click the Reset Preferences on next launch button, and then click OK.

Now re-launch Editor and try using text tool again.

Let us know if issue persists.

Thanks,
Anwesha

M
MogsAuthor
Participant
August 13, 2017

Thanks for the suggestion - unfortunately Elements 15 still won't allow me to use the Text tool.  It now comes up with the Error Message "Could not complete your request because something prevented the text engine from being initialised".  I'm using Windows 10 64-bit on a high end computer system (Intel i5 CPU, 8 GB RAM, 256 GB SSD), so lack of resources should not be a problem.

Do you have any further suggestions?

A
Adobe Employee
arshla jindal
Adobe Employee
August 14, 2017

Please try the solutions mentioned in this article :Error message when using the Text tool

Thanks,

Arshla

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