Elements 15: no serial number

Hi MegaGrowlmon,

Thanks for posting in Adobe forum

I understand you are facing issue with your serial number.

Kindly provide information that is asked in your DM.

Thanks

Regards

Dhananjay

I am having the exact same problem. Please tell me that you have it figured out by now. I've tried the adobe chat link. It runs me in circles. I'm not able to contact anyone or even leave a message.

MegaGrowlmon wrote: When I tried to do the redemption code through the website it said it was invalid. So what do I do now?

Use the chat option here:

https://helpx.adobe.com/contact.html?step=STAM_downloading-installing-setting-up_serial-numbers-redemption-codes_stillNeedHelp

The serial number is usually on the disk wrapper or cardboard inner box.