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Participant
January 5, 2017
Question

Elements 15: no serial number

  • January 5, 2017
  • 4 replies
  • 1483 views

I tried installing Elements 15 from the box but I don't see a serial number on the back of the disk or anything. When I tried to do the redemption code through the website it said it was invalid. So what do I do now?

This topic has been closed for replies.

4 replies

Dhananjay Sati
Participating Frequently
May 29, 2017

Hi MegaGrowlmon,

Thanks for posting in Adobe forum

I understand you are facing issue with your serial number.

Kindly provide information that is asked in your DM.

Thanks

Regards

Dhananjay

Participant
May 29, 2017

I am having the exact same problem. Please tell me that you have it figured out by now. I've tried the adobe chat link. It runs me in circles. I'm not able to contact anyone or even leave a message.

Dhananjay Sati
Participating Frequently
May 29, 2017

Hi undercoverkitkat,

Thanks for posting in Adobe forum

I understand you are facing issue with your serial number.

Kindly provide information that is asked in your DM.

Thanks

Regards

Dhananjay

Peru Bob
Community Expert
Community Expert
January 6, 2017

MegaGrowlmon wrote:

When I tried to do the redemption code through the website it said it was invalid. So what do I do now?

Use the chat option here:

https://helpx.adobe.com/contact.html?step=STAM_downloading-installing-setting-up_serial-numbers-redemption-codes_stillNeedHelp

99jon
Legend
January 5, 2017

The serial number is usually on the disk wrapper or cardboard inner box.

Participant
January 6, 2017

I've checked, I don't have it anywhere.