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D
Danton1962
Participating Frequently
June 21, 2017
Question

Elements 15 Organizer won't load

  • June 21, 2017
  • 2 replies
  • 949 views

Every time I try to open Elements 15 Organizer on my MacBook Air, running OS Sierra 10.12.5, I get a message that the program has not been activated, and to open the Editor to Update the Licensing Information. But I cannot find anywhere to do that from the editor's help menu. Please advise, because I have paid for the program and was using it successfully up until recently.

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2 replies

Dhananjay Sati
Dhananjay Sati
Participating Frequently
June 21, 2017

Hi Danton,

Thanks for posting in Adobe forum.

I understand you are facing issues with the activation of Adobe Elements.

Firstly,

- Please click here to download Adobe Application Manager for Windows.

or

Please click here to download Adobe Application Manager for Mac.

- After installation please double click its icon on your desktop screen to complete the installation.(Windows)

- After installation please double click its icon by searching it on finder to complete the installation (Mac)

Secondly,

- Open Adobe Photoshop Elements

- Click "Help"

- If you are signed in then please sign out.

- Open Adobe Photoshop Elements again.

- Sign in with your adobe id & password.

- Enter your serial number to activate the software.

- Restart Adobe Photoshop Elements & test it.

Hope this helps

Thanks

Regards

Dhananjay

    99jon
    99jon
    Legend
    June 21, 2017

    Activation should not affect the Organizer. Where did you purchase the product and did you register it inside your Adobe account?

    D
    Danton1962Author
    Participating Frequently
    June 25, 2017

    I purchased it through Adobe and yes, I registered it inside the account.

    It was working perfectly well, then just simply quit.

      99jon
      99jon
      Legend
      June 25, 2017

      If you launch the Editor application and go to the help menu, you may see your email address – try clicking sign-out.

      Then quit the Editor and re-launch.

      You may see a screen to try or buy, in which case click buy.

      You then sign-in and click the button “license this software”

      Enter your 24 digit serial number starting 1057

      That should be it. If you remain signed it, you should only need to license one time.

      Click the Organizer button at the bottom of the Editor to have both apps open.

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