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December 30, 2016
Question

Elements 15 - Program stopped running

  • December 30, 2016
  • 1 reply
  • 236 views

I'm trying to get my new Photoshop Elements 15, up running aften finalized installation, but the message "Photoshop Elements 15 stopped working", even before it has startet?  Please help with a bug fix or advise? I have updated the driver for my graphic a adaptor. My event log shows the following (in DK language):

Navn på program med fejl: Adobe Photoshop Elements 15.0.exe, version: 15.0.0.0, tidsstempel: 0x57cd43a1

Navn på modul med fejl: unknown, version: 0.0.0.0, tidsstempel: 0x00000000

Undtagelseskode: 0xc0000095

Forskydning med fejl 0x0000014ddc54bcd2

Proces-id 0x281c

Programmets starttidspunkt 0x01d262b0c16916c7

Programsti: C:\Program Files\Adobe\Photoshop Elements 15\WelcomeScreen\Adobe Photoshop Elements 15.0.exe

Modulsti: unknown

Rapport-id: bc0918fb-435a-40ca-9fed-6fe11a1e53fe

Fuldt navn på program med fejl:

Relativt program-id for program med fejl:

Hændelses-Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

    <Provider Name="Application Error" />

    <EventID Qualifiers="0">1000</EventID>

    <Level>2</Level>

    <Task>100</Task>

    <Keywords>0x80000000000000</Keywords>

    <TimeCreated SystemTime="2016-12-30T15:24:42.077673400Z" />

    <EventRecordID>8090</EventRecordID>

    <Channel>Application</Channel>

    <Computer>Acer_alrum</Computer>

    <Security />

  </System>

  <EventData>

    <Data>Adobe Photoshop Elements 15.0.exe</Data>

    <Data>15.0.0.0</Data>

    <Data>57cd43a1</Data>

    <Data>unknown</Data>

    <Data>0.0.0.0</Data>

    <Data>00000000</Data>

    <Data>c0000095</Data>

    <Data>0000014ddc54bcd2</Data>

    <Data>281c</Data>

    <Data>01d262b0c16916c7</Data>

    <Data>C:\Program Files\Adobe\Photoshop Elements 15\WelcomeScreen\Adobe Photoshop Elements 15.0.exe</Data>

    <Data>unknown</Data>

    <Data>bc0918fb-435a-40ca-9fed-6fe11a1e53fe</Data>

    <Data>

    </Data>

    <Data>

    </Data>

  </EventData>

</Event>

Please help.

Preben

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    1 reply

    John T Smith
    Community Expert
    Community Expert
    December 30, 2016

    Do not count on Windows to be fully up to date when it comes to device drivers

    Go to the vendor site to be sure you have an updated driver for your graphic adapter

    •nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us

    •ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool

    There are also intermittent reports that the newest driver is not always the best driver due to driver bugs or compatibility issues, so you MAY need to try an earlier driver version

    Run as Administrator http://forums.adobe.com/thread/969395 to assign FULL Windows permissions may help... says Encore, but sometimes required for ALL Adobe programs (this is NOT the same as using an Administrator account)

    Participant
    December 30, 2016

    Thank's John, I'll try that. :-)