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berntr88573051
berntr88573051
Participant
May 13, 2020
Answered

Elements 15 shuts down when trying to print

My version of Elements 15 (I know, it's ancient, but since the porduct started getting WORSE, not better, with this one, I stopped updating) has suddenly shut down immediately on trying to print (whether by menu or short command (Ctrl+P)).

I get no error message, the program just closes down. I run Windows 10, 64-bit version.

 

Anybody out there who has a solution?

 

Cheers/Bernt

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Grandpa GuyCorrect answer
Participant
June 13, 2020

FYI ... I just had this problem after a hard disk upgrade. Resetting the preferences, as you suggested, worked! Thank you! 

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10 replies

hatstead
hatstead
Inspiring
May 13, 2020

Suggest that you reset preferences to default. Go to Edit>Preferences>general. 

Make sure that you have the latest driver for your printer. Check on the manufacturer's web site.

If this does not fix it, consider re-installing the software.

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    berntr88573051
    berntr88573051Author
    Participant
    May 13, 2020

    Thanks hatstead. The preferences thing did nothing so I ended up having to reinstall - again, and that resolved the issue, for now. It's starting to be a regular thing, this reinstall PSE 15  - it is becoming truly annoying.

    In addition to steering me in the right direction, you have now convinced me that I will just have to accept that the software will need regular reinstallations to work.
    Do you guys at Adobe know what the basic problem is - is it something with Windows 10? It's easy to suspect that, as I never had any problems before I was upgraded to Win10.
    Cheers/Bernt

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    Test Screen Name
    Legend
    May 13, 2020

    A small point - none of the people you've heard from are "at Adobe". These are community forums, and people just share their experience (which may be very extensive, or not...)

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    Just Shoot Me
    Just Shoot Me
    Legend
    May 13, 2020

    I moved your post over from the poorly named Community Help forum, which is for getting help using this forum system, to a better forum, PSE

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