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A
anthonyb4548542
Participant
July 9, 2017
Question

Elements 15 Unable to Import fromCamera or Card Reader

  • July 9, 2017
  • 1 reply
  • 254 views

Just purchased PSE 15 to replace PSE 13 which had various issues. V disappointed to find unable to import images (JPGs) from Nikon D500 or via inbuilt card reader. I am using a iMac Retina 5k with Mac OS Sierra v 10.12.5. Looking for easy solution or will be asking for refund because experience over last couple of years suggests PSE and Mac are not compatible.

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    1 reply

    A
    Adobe Employee
    arshla jindal
    Adobe Employee
    July 10, 2017

    Hi Anthony,

    Sincere apologies for this inconvenience you've faced.

    Request you to please try out the workarounds mentioned at this link : Elements Organizer does not recognize some devices | Mac OS 10.11.x

    Also see as similar post Elements: Organizer's photo downloader doesn't import the photos (Mac) | Photoshop Family Customer Community and check if any of the suggestions mentioned there helps.

    Please let me know your findings. I would be glad to assist you further on this.

    Thanks,

    Arshla

    A
    anthonyb4548542Author
    Participant
    July 10, 2017

    Arshla

    Thank you for responding, whilst waiting for a reply I found and uploaded the latest update to PSE 15 (I never expected a new release such as PSE 15 to require an update for such a fundamental issue so soon - perhaps Adobe should advise new purchases to ensure they update after loading PSE 15?) initial tests suggests this has solved the problem. I will keep my fingers crossed as my experience with PSE 13 showed that it can work (reasonably) well for a while then develops problems - don’t really understand why this happens.

    Regards

    Tony

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