Elements 15: unable to launch editor without restarting computer

Hi Dandersusuie,

Thanks for posting in Adobe forum.

I understand you are facing issue with Adobe Elements.

If you are using Windows Operating System then you can try the following steps:

- Go to location

C:\Program Files (x86)\Common Files\Adobe\

- Rename "SLCache" to "SLCache.old"

- Go to location

C:\ProgramData\Adobe\

-Rename "SLStore" to "SLStore.old"

If inside C:\ you do not find "ProgramData" folder then it means it is hidden then to open it

- Open "Run" command

- Type %ProgramData%  inside Run command

- Hit "Enter"

Open Adobe Elements & give it some time to open (30 seconds approx)

- It should ask you to activate the product

- Sign in with your Adobe ID

- Enter your serial number & activate the product

Hope this helps

Happy Editing

Thanks

Regards

Dhananjay

Hi,

Thanks for reaching out to us on Adobe forums.

You try cleaning the preferences, as mentioned in following article, after closing the application:

Preference file locations for Photoshop Elements and Premiere Elements

This would hopefully solve your issue.

Thanks,

Arshla

Moving to Photoshop Elements​