elements 15 with Windows 10 - 1903

Question

When trying to compose a photo and using Smart Fix etc. an error message as below appears -

Could not complete your request because the active layer is empty.

I click OK and the error - Could not complete command because there is not enough memory (RAM)

I have to clear this several tiems to cancel the message and I still cannot carry out any work on photographs, this is despite having 4 GB RAM.

hatstead · Answer

Several months ago there was an update by Microsoft to WIN10. This has caused problems for many users. There is a tech note pertaining to this:

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