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Known Participant
July 20, 2017
Question

Elements 15 won't save/close

  • July 20, 2017
  • 2 replies
  • 325 views

All of a sudden Elements 15 won't close, nor can I save & close.  Windows OS, what ever is the newest.  Any ideas on what to do?

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2 replies

Adobe Employee
July 20, 2017

Hi,

You can try quitting the application from task manager:

1. Right click on task bar and select task manager.

2. Look out for photoshop elements editor.

3. Select it and click end process.

Next time you launch the application, please reset preferences as mentioned in https://www.google.co.in/url?sa=t&source=web&rct=j&url=https://helpx.adobe.com/photoshop-elements/kb/preference-file-loc…

See if saving works after this.

Thanks,

Arshla

CJSM12Author
Known Participant
July 20, 2017

It won't quit in task bar, so I will have to turn off computer & tomorrow reset preferences.  Thanks. My fingers are crossed.