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charliecat61
charliecat61
Inspiring
October 5, 2018
Answered

Elements 18 - does not display photos and video

  • October 5, 2018
  • 2 replies
  • 404 views

I occasionally have problems when I load both video and photo media into the same folder into Organiser.

Typically, I will have, say, 50 photos held in one folder loaded into Organiser. They display fine with the metadata, no problems. If I then load a video which is contained in the same folder into Organiser, it too loads OK, metadata fine. However, the photos now do not display - they have vanished. [Though they are still there in the physical folder along with the video].

Sometimes just navigating away from the folder and then returning to it fixes this - the photos and video all appear in Organiser in the same folder. However, sometimes it does not work. When both video and photos do not display, if I remove the video from the catalog, then all the photos re-appear. If I load the video back in, then the photos vanish again.

I have toggled between Video and Photos in View - Media Types, but this does not solve the problem.

Note that both photos and video in some folder appear together OK.

All the files are physically held on a QNAP network server accessed via the network from my PC. Organiser is of course, running on the PC, not the server.

Anyone shed any light on this? Sometimes what appears seems totally random.

This topic has been closed for replies.
Correct answer charliecat61

I think I have found the answer.

I always view my folders as a tree. If I view them as a list, I then find for those folders where photos vanish on import of videos, etc, duplicate folders have been created in the catalog with exactly the same folder name, and which refer back to the single source folder. i.e the folder is only duplicated in the catalog, not on the drive itself.

So, accordiong to the catalog, one folder will have photos in, the other folder will have the videos. On the list view, I can switch between the two identically named folders and see photos and videos alternately. If I drag and drop the videos in the 'video only' folder into the 'photo only' folder, then the duplicate video folder disappears, and all the files can be viewed in the remaining, identically named, folder.

So it seems that when Organiser imports, say in my case, a video into a folder which is already popluated with photos, sometimes it doesn't recognise that a folder with the same name already exists in the catalog, and so creates a new one.

I would class this as a bug.

But at least now I know what is happening and can fix it [with a bit of laborious effort].

2 replies

charliecat61
charliecat61AuthorCorrect answer
Inspiring
October 6, 2018

I think I have found the answer.

I always view my folders as a tree. If I view them as a list, I then find for those folders where photos vanish on import of videos, etc, duplicate folders have been created in the catalog with exactly the same folder name, and which refer back to the single source folder. i.e the folder is only duplicated in the catalog, not on the drive itself.

So, accordiong to the catalog, one folder will have photos in, the other folder will have the videos. On the list view, I can switch between the two identically named folders and see photos and videos alternately. If I drag and drop the videos in the 'video only' folder into the 'photo only' folder, then the duplicate video folder disappears, and all the files can be viewed in the remaining, identically named, folder.

So it seems that when Organiser imports, say in my case, a video into a folder which is already popluated with photos, sometimes it doesn't recognise that a folder with the same name already exists in the catalog, and so creates a new one.

I would class this as a bug.

But at least now I know what is happening and can fix it [with a bit of laborious effort].

MichelBParis
MichelBParis
Legend
October 6, 2018

All the files are physically held on a QNAP network server accessed via the network from my PC. Organiser is of course, running on the PC, not the server.

Managing media files on a NAS from the organizer is not supported. That may work or not. You won't get help from Adobe.

You would not have the problem with your media files on an external USB drive. If you store your catalog folder also in the external drive, you can simply plug the drive on different computers with the same PSE version. You are always immediately in the last state of the catalog.

    charliecat61
    charliecat61Author
    Inspiring
    October 6, 2018

    Thanks for this.

    I suspected that there may be an issue with using Organiser to organise files on a server, but it works perfectly 99.9% of the time! I map the network drive onto Windows so don't need to access any of the server photo management software, which is a bit rubbish. I also keep the catalog on the server as well. Everything is backed to a drive on the PC.

    Thanks for your suggestion, but the NAS is too useful not to use. I also access all of my photos, videos, music, etc from other devices in the house (TV, phones, tablets, etc) as well as remotely should I wish to do so.

    This may be something I shall have to live with, or find a workaround [such as having separate folders for photo and video].

    I have had an initial response from Adobe asking me for further config details, but nothing more.

    Thanks again.

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