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Participant
May 18, 2020
Question

Elements 18 wont open

  • May 18, 2020
  • 1 reply
  • 221 views

I've been using my Elements 18 since 2018 with no issues what so ever but today it wouldn't let me use the text or brush tools. I kept getting an error code. I think it said something like couldn't use the tool at this time because of an error. So I closed it down and when I turned it back on the start up screen came up and I clicked the left side, cant remember it is...photo editor I think, anyway it acted like it was going to open but it never did. I clicked at top and there is an option to skip start up page and go right into program on start up, so I clicked that and now nothing shows up at all. It shows that little blue box with all the credits and then nothing..ugh..any ideas? I tried to get help from Adobe but they said they cant find my product so I must not have registered it? Anybody have any idea whats going on? I'm going to restart my laptop and see if that helps. 

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1 reply

Participant
May 18, 2020

Ok, I restarted my laptop and it works now!