My new gift of Photoshop Elements 19 purchased from Amazon has installed and is running fine but it will not validate. Every now and ten a message appears asking me to 'Validate Serial Number', when I click on Validate, after a few seconds it returns 'Unable to Validate Serial Numbe'r. I keep trying as suggest but it will not validate. I have a Windows Laptop running Windows 10 Home 64 Bit. I have tried turning off my Frirewall but to no avail.
Hi Vilpin,
Screen shots below. How do I attahed the logs to this?
Paul
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Hi Paul,
As per the 2nd screenshot, it says that you do not have an active internet connection? If this is true, could you please make sure that you have an active internet connection and then again try to validate the serial key.
Or else, if you already have an active internet connection, then please try the following:
1) Check that you do not have a proxy setting that is blocking the product to reach to Adobe servers for validating the serial key.
2) Check your Host file and remove any entries that are related to Adobe.com
To check for proxy settings, please refer to the following article: HTTP proxy configuration on Windows 7 | Perfect Privacy
Host file can be found at the following location: C:\Windows\System32\drivers\etc\hosts
Please let me know in case of any queries.
Thanks
Vipin
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