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Participating Frequently
Oct 16, 2023 7:27 PM UTC
Question

Elements 19 unter Sonoma

Alle Fx-Effekte, Stile und Grafiken sind verschwunden. Ein Alptraum! 
Gibt es ein Update zum Fixen dieses Bugs?

Gibt es ein Update um diesen Bug zu fixen? 

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11 replies

Greg_S.
Community Expert
Community Expert
Nov 18, 2023 4:30 PM UTC

@ViolaK. , if you purchased from Adobe, you should be entitled to a free upgrade to Elements 2024. Contact Adobe support. 

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ViolaK.Author
Participating Frequently
Jan 29, 2024 10:57 PM UTC

It was a long long way to get the new programm. Not so easy.... but at the end it works! Thanks, @Greg_S. ! 

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Photoshop Elements 2025
Greg_S.
Community Expert
Community Expert
Oct 17, 2023 7:34 PM UTC

@ViolaK., users who have purchased Elements from Adobe within a short period before a new version is released are normally able to get a free upgrade.

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ViolaK.Author
Participating Frequently
Oct 17, 2023 7:53 PM UTC

Thank you for the info. When there will be the next release? Perhaps you know that?

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Photoshop Elements 2025
Greg_S.
Community Expert
Community Expert
Oct 17, 2023 7:27 PM UTC

@Peru Bob, do you have a link showing that Elements 2024 has been released?  The Adobe.com site is only showing Elements 2023.  Some retailers have broken the embargo.  One user has reported purchasing a copy from BestBuy.  I have asked for confirmation whether they are able to register their serial number.  Amazon UK has indicated that it will not be available until Thursday.

 

Added:  And I have now seen that Amazon UK has taken down their information about the program.

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ViolaK.Author
Participating Frequently
Oct 17, 2023 7:30 PM UTC

I just bought 2023 Version. I have to work... cannot wait. It is the 5th time I bought it... 😩 

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Photoshop Elements 2025
Greg_S.
Community Expert
Community Expert
Oct 16, 2023 8:24 PM UTC

I suggest you contact Apple about fixing its OS to work with legacy software.  I  doubt whether Adobe is going to fix something that Apple broke.   The prime job of an OS is to allow software programs to operate. Apple's latest OS does not do that even for the most recent version of Elements. Hopefully, Sonoma will be fully compatible with Elements 2024. But we won't know that until the program is released. 

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Peru Bob
Community Expert
Community Expert
Oct 17, 2023 6:28 PM UTC
quote

. Hopefully, Sonoma will be fully compatible with Elements 2024. But we won't know that until the program is released. 


By @Greg_S.

 

It was released today, but Adobe hasn't yet posted the supported OS other than "Windows or Mac".

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