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jomic726
Participant
June 18, 2018
Question

Elements 2018 glitch

  • June 18, 2018
  • 1 reply
  • 250 views

Hello. I'm unable to use the Adobe Elements 2018 version I purchased due to a glitch in the program. It worked fine for several months but now I get a message when I try to save a JPG file advising me that it cannot save the file due a lack of memory. The program is very glitchy. I'm also getting the same message when I try to select areas to edit. I paid over $100 for this program and now I'm unable to edit and save the MLS photos we shoot for realtors. I tried downloading a new version but it was the same. So now I'm stuck with this glitchy program. Any suggestions?

Joanna Michl

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    1 reply

    Peru Bob
    Community Expert
    Community Expert
    June 18, 2018

    There are a lot of problems caused by a recent Windows update.

    The registry fix in these threads will solve your problem:

    Error while accessing performance preferences - 'An integer between 96 and 8 is required.'

    Error: An integer between 50 and 8 is required | Elements | Windows 10

    jomic726
    jomic726Author
    Participant
    June 19, 2018

    I did a simple troubleshoot on the app and that seemed to clear things up. Will see how it goes.