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Howard_Woodard
Participating Frequently
September 9, 2018
Question

Elements 2018 - Organizer v16 abends right away...

  • September 9, 2018
  • 1 reply
  • 596 views

I just installed Elements 2018 -- all appeared to go well.  Then it imported all but about 1,600 of my 74,000 pictures -- with a few other file types mixed in.  Other than telling me it didn't import all -- which I expected since all the files weren't graphic files -- it imported with no errors.  Then I selected the People tab and it began to find faces.  After finding nearly 300 -- it was at 283 the last time I noticed it -- it just quit.  No warning, no error or dialogue box, nada, zip, zilch.  Now it quits immediately each time I start Organizer.

I looked in the event file and found the application error entry.  The faulting application is PhotoshopElementsOrganizer.exe, version: 16.0.0.0.  It quit with exception code 0xc0000374 while executing inside module ntdll.dll.  Both of those are fairly commonly found in the event log and just tell you that it's a heap corruption and that you need to debug the crash with a debugger.  Not very likely by us end-users.

I am running a pretty powerful rig with 32GB of RAM and see no indications that I am experiencing any kind of hardware- and/or configuration-related issue.

Does anyone have any experience with this that can help me correct whatever issue -- file type or just too many files I'm guessing -- I'm having?  I'd really like to use the Elements Organizer if possible.

Thanks in advance,

Howard

Redmond, WA

================================================================================

Faulting application name: PhotoshopElementsOrganizer.exe, version: 16.0.0.0, time stamp: 0x59aad916

Faulting module name: ntdll.dll, version: 10.0.17134.254, time stamp: 0xa5a334d4

Exception code: 0xc0000374

Fault offset: 0x00000000000f4d3b

Faulting process id: 0x3008

Faulting application start time: 0x01d44864fe4da14b

Faulting application path: C:\Program Files\Adobe\Elements 2018 Organizer\PhotoshopElementsOrganizer.exe

Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll

Report Id: 5f14357a-7b2b-4f3c-a8bf-5edde79c7b1a

Faulting package full name:

Faulting package-relative application ID:

Computer:

Asus ROG Maximus IX Hero

Intel i7-7700K

32 GB DDR3 3000

2TB Hybrid HDD (20% utilized)

This topic has been closed for replies.

1 reply

MichelBParis
MichelBParis
Legend
September 9, 2018

Are you on Windows 10 with the last (1803) update?

Then, you are hit by the Microsoft bug like thousands of other users.

Explanation and solution in this help doc:

Error: An integer between 50 and 8 is required | Elements | Windows 10

H
Howard_WoodardAuthor
Participating Frequently
September 9, 2018

Thanks Michel.  Yes, I'm running Windows 10 build 1803.  I had previously checked the various preference settings and I didn't, and still don't, get that error message.  I tried allocating more/all of the RAM to Elements but that made no difference.

Even though I don't see the integer error message it looks like the solution offered on that thread would be worth a shot.  I'll try it and post back.

Howard

MichelBParis
MichelBParis
Legend
September 9, 2018

Howard_Woodard  wrote

Thanks Michel.  Yes, I'm running Windows 10 build 1803.  I had previously checked the various preference settings and I didn't, and still don't, get that error message.  I tried allocating more/all of the RAM to Elements but that made no difference.

Even though I don't see the integer error message it looks like the solution offered on that thread would be worth a shot.  I'll try it and post back.

Howard

Yes, do try it.

To be sure if this is the issue, you can copy here the first 15 lines of the dialog you get with the menu Help >> System Information. Your registry edit may not be correct.

The Microsoft bug has many symptoms, but I believe that all powerful configs like yours are concerned.

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