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H
Hobo31
Participating Frequently
January 10, 2023
Question

Elements 2018 stopped working

  • January 10, 2023
  • 3 replies
  • 333 views

Elements 2018 has suddenly stopped working completely. Comes up, but no response to clicking on anything. Even to exit the program had to use Task Manager. Reboot does not help. Bringing it up as Administrator does not help.

But I need help.

This topic has been closed for replies.

3 replies

H
Hobo31Author
Participating Frequently
January 11, 2023

O.K. It works but takes time to become functional. The program loads, then for 1-2 minutes nothing can be done with it. Probably caused by today's Windows update (two computers, one W10 the other W11, same problem on both).

kglad
Community Expert
kgladCommunity Expert
Community Expert
January 11, 2023

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

 

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

 

<moved from using the community>

H
Hobo31Author
Participating Frequently
January 11, 2023

Thanks for the tip.

kglad
Community Expert
kgladCommunity Expert
Community Expert
January 11, 2023

sure

Greg_S.
Community Expert
Greg_S.Community Expert
Community Expert
January 10, 2023

Has anything changed on your computer - new program/Windows update/new device?

Do you have a wifi printer?

Have you tried an uninstall/reinstall?  If not, try that and make sure you choose to delete the preferences file when that option appears during uninstall.

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