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Elements 2019 Activation Issue

Forum|Forum|7 years ago
April 30, 2019
3 replies
1332 views

Recently I bought Elements 2019. It seems my Activation status is randomly lost when using the program. One day no problem, then say a few minutes later I get the General Cannot activate check your internet connection. Very frustrating.

Things I can assure you:

My computers clock is accurate

My internet connection is robust.

VPN is not used

Some guidance would be appreciated. Thanks

This topic has been closed for replies.

Correct answer VipinGupta

Hey Dale,

Could you please help me with the below information:

1) What OS platform are you using?

2) Are you trying to install both PRE and PSE, or just one of these products?

3) Have you tried the serial number on some other machine?

4) A screenshot of the error would be helpful.

Also can you try to clean your host file, in case if you are using Windows machine:

Steps to clean your host file:

1) Go to location: C:\Windows\System32\drivers\etc

2) Check for host file, open it in administrator mode.

3) Delete any entry that is related to Adobe.com

4) Try the activation again.

Thanks,

Vipin

VipinGuptaCorrect answer

Adobe Employee

Hey Dale,

Could you please help me with the below information:

1) What OS platform are you using?

2) Are you trying to install both PRE and PSE, or just one of these products?

3) Have you tried the serial number on some other machine?

4) A screenshot of the error would be helpful.

Also can you try to clean your host file, in case if you are using Windows machine:

Steps to clean your host file:

1) Go to location: C:\Windows\System32\drivers\etc

2) Check for host file, open it in administrator mode.

3) Delete any entry that is related to Adobe.com

4) Try the activation again.

Thanks,

Vipin

D

dalek6022881Author

Participating Frequently

Hi Vipin

I'm using Win10 as auto updated.

Just one program installed. Not the premium, as I was uninterested in a

subscription until I learned more.

No I have not tried the serial number on anything other than this computer.

See attached snip.

No Adobe products are in the host file

Thanks

Dale Kent

99jon

Legend

Hi Dale, I can’t see any snip but never post serial numbers or images showing serial numbers in a public forum.

Did you purchase the regular retail version or the download version from the Windows Store?

Peru Bob

Community Expert

Is it installed on more than one computer?

99jon

Legend

That seems unusual if you always remain signed-in.

I assume your email is shown under the editor help menu and you are not signing out?

D

dalek6022881Author

Participating Frequently

Hi Ok I dont think Ive explained properly. So when I first bought Elements 2019. I had to go through initial steps of activation. There was a delay almost like someone had to physically verify the activation. Few days later finally I had automatic access the Editor on there cloud. So what it's been doing to me is randomly not validated the license on this auto login and giving me the not activated comment.

To ACP No just my single laptop

99jon

Legend

Nobody has to physically verify activation. It’s automatic with a valid serial number.

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