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dalek6022881
Participating Frequently
April 30, 2019
Answered

Elements 2019 Activation Issue

  • April 30, 2019
  • 3 replies
  • 1332 views

Recently I bought Elements 2019. It seems my Activation status is randomly lost when using the program. One day no problem, then say a few minutes later I get the General Cannot activate check your internet connection. Very frustrating.

Things I can assure you:

My computers clock is accurate

My internet connection is robust.

VPN is not used

Some guidance would be appreciated. Thanks

    This topic has been closed for replies.
    Correct answer VipinGupta

    Hey Dale,

    Could you please help me with the below information:

    1) What OS platform are you using?

    2) Are you trying to install both PRE and PSE, or just one of these products?

    3) Have you tried the serial number on some other machine?

    4) A screenshot of the error would be helpful.

    Also can you try to clean your host file, in case if you are using Windows machine:

    Steps to clean your host file:

    1) Go to location: C:\Windows\System32\drivers\etc

    2) Check for host file, open it in administrator mode.

    3) Delete any entry that is related to Adobe.com

    4) Try the activation again.

    Thanks,

    Vipin

    3 replies

    VipinGupta
    Adobe Employee
    VipinGuptaCorrect answer
    Adobe Employee
    May 1, 2019

    Hey Dale,

    Could you please help me with the below information:

    1) What OS platform are you using?

    2) Are you trying to install both PRE and PSE, or just one of these products?

    3) Have you tried the serial number on some other machine?

    4) A screenshot of the error would be helpful.

    Also can you try to clean your host file, in case if you are using Windows machine:

    Steps to clean your host file:

    1) Go to location: C:\Windows\System32\drivers\etc

    2) Check for host file, open it in administrator mode.

    3) Delete any entry that is related to Adobe.com

    4) Try the activation again.

    Thanks,

    Vipin

    D
    dalek6022881Author
    Participating Frequently
    May 1, 2019

    Hi Vipin

    I'm using Win10 as auto updated.

    Just one program installed. Not the premium, as I was uninterested in a

    subscription until I learned more.

    No I have not tried the serial number on anything other than this computer.

    See attached snip.

    No Adobe products are in the host file

    Thanks

    Dale Kent

    99jon
    99jon
    Legend
    May 1, 2019

    Hi Dale, I can’t see any snip but never post serial numbers or images showing serial numbers in a public forum.

    Did you purchase the regular retail version or the download version from the Windows Store?

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    April 30, 2019

    Is it installed on more than one computer?

    99jon
    99jon
    Legend
    April 30, 2019

    That seems unusual if you always remain signed-in.

    I assume your email is shown under the editor help menu and you are not signing out?

    D
    dalek6022881Author
    Participating Frequently
    April 30, 2019

    Hi Ok I dont think Ive explained properly. So when I first bought Elements 2019. I had to go through initial steps of activation. There was a delay almost like someone had to physically verify the activation. Few days later finally I had automatic access the Editor on there cloud. So what it's been doing to me is randomly not validated the license on this auto login and giving me the not activated comment.

    To ACP No just my single laptop

    99jon
    99jon
    Legend
    April 30, 2019

    Nobody has to physically verify activation. It’s automatic with a valid serial number.

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