Elements 2019 unable to finish download

Forum|Forum|5 years ago
December 17, 2020
2 replies
401 views

Hi everyone.

This week I purchased a new Mac running Big Sur, I have gone to download Elements 2019 and I get to a point where I select which version have a used and then try and launch Elements howver a box appears saying the file is corrupt. I have tried downloading it again and again with no luck. Is their a bug with Elements19 not able to run with Big Sur?

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Greg_S.

Community Expert

Yes. As an owner of a prior version, you can buy Elements 2021 for a discounted price.

D

defaultrmlnpxzboi28Author

Participant

Brilliant, how do I do this?

Greg_S.

Community Expert

I don't want to sound like a used car salesman, but Adobe is having a 30% off sale today. I don't know how long the sale will last. But if it is no longer in effect when you click on my link, there should be an option for the regular upgrade discount when you click on the Buy button. Other online retailers may have similar discounts at this time of year.

Greg_S.

Community Expert

Elements 2019 will not work with Big Sur. You need Elements 2020 or 2021. And even with those, there are still some bugs with Big Sur.

D

defaultrmlnpxzboi28Author

Participant

So my 2019 elements is now obsolete because I have a newer OS. Do you know if Adobe are supporting people like me to upgrade to the 2020 or 2021 edition with a discount? It's frustrating now because it forces me to pay more when it was working perfectly before having Big Sur?

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