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robin_2083
Participating Frequently
Sep 3, 2024 10:46 AM UTC
Question

Elements 2020 doesn't load on new computer

I have Photoshop Elements 2020 and Premiere Elements 2020. Both of which work fine on my old machine running Windows 11 home. Tried to install on my new more powerful PC running Windows 11 Pro.

It will not load and just keeps giving the error message to update my browser. All my browsers are fully up to date with the latest Edge, Chrome etc. Is this Adobe's way of forcing us to buy later versions of their software. I don't need anything more fancy than Elements 2020, it covers all my current needs.

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9 replies

robin_2083Author
Participating Frequently
Sep 3, 2024 1:51 PM UTC

Thank you Glenn

I'll give that a try and let you know.

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Glenn 8675309
Glenn 8675309
Legend
Sep 3, 2024 3:15 PM UTC

I will dig into this, I know I've seen the answer rrecently here in the community somewhere. 

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Glenn 8675309
Glenn 8675309
Legend
Sep 3, 2024 3:21 PM UTC

This seems to be the best workaround for this. 

There is no chance you can get "signed up" for anything that costs money.   

Seems like you will need to install Creative cloud for desktop.  Why? I don't know it just seems to work.
Just google "creative cloud for desktop".   You basically install it, and forget about it. 

https://community.adobe.com/t5/photoshop-elements-discussions/workaround-for-pse-installation-or-update-update-os-or-browser/td-p/12207888


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Glenn 8675309
Glenn 8675309
Legend
Sep 3, 2024 11:58 AM UTC

Give this a try (And no, it's not some secret Adobe conspiracy to get you to buy the newest version):

Change your default browser-I'm guessing you are using edge) use duck duck go for  example. 
Then try the install.
If it installs: change your default browser back to whatever you want

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robin_2083Author
Participating Frequently
Sep 3, 2024 1:59 PM UTC

Hi Glenn

Just tried it with Duck Duck Go set as Default Browser. Unfortunately the result was just the same.... update your Browser!!!

And this was on my original laptop where it had been working quite merrily with no problems. I've tried it with Edge and Chrome as well no Joy.

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