Elements 2020 from Microsoft app store / can I use it on my new Mac

Question

I recently made the mistake of purchasing a new HP laptop to replace my old dead Macbook. Big mistake, I hate it and will be returning it. I've already purchased a new Macbook Air. I had downloaded Elements 2020 from the Microsoft app store on the HP. Now that I'm returning it am I just out the money? Or is there a way to move/use this app somehow to my new Macbook? I thought I could do this with the serial number, but on the Microsoft app I cannot even find a serial number. Is there one with a download (as opposed to the old way of loading it from a cd)?

MichelBParis · Answer

I would not hurry to return the HP laptop.

You have chosen the Microsoft Store version of Elements 2021, which is not licensed by Adobe, but by Microsoft (It's a different version). Neither Adobe nor Apple can be expected to provide you a Mac version for free, but you might be entitled to a refund from Microsoft.

Also, be sure to verify if the OS version of your Mac (Catalina or Big Sur) works with PSE2020 or rather with PSE2021 if you can't get the refund from Microsoft. My understanding is that if you have Catalina, PSE2020 will work (with a number of glitches) and if you have Big Sur, PSE2021 will be required and you can download a trial version to be sure. Don't take my word for it, I am not a Mac user.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.