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J
JADanm0613
Participant
September 15, 2020
Question

Elements 2020 new install performance issues

  • September 15, 2020
  • 2 replies
  • 223 views

I recently installed photoshop Elements 2020 on my Mac and I'm having performance issues.  My entire system has slowed down, not just Elements.  Can anyone help me, please.

 

This topic has been closed for replies.

2 replies

S
Adobe Employee
Somya_Agarwal
Adobe Employee
September 22, 2020

Hi,

 

Could you provide more information so that we can narrow down the issue:

1. Which of the 3 application are you using, Photoshop Elements Editor, Premiere Elements Editor or Elements Organizer?

2. If using Elements Organizer, what is the catalog size?

3. What operation do you perform which lead to performance issues.

 

Thanks!

Akash Sharma
Akash Sharma
Legend
September 22, 2020

Hi there,

 

Sorry to hear that your Mac has slowed down after installing Photoshop Elements on your computer.

 

Which version of macOS are you running on your computer?

 

Would you mind trying the troubleshooting steps mentioned in this article https://helpx.adobe.com/photoshop-elements/kb/troubleshoot-system-errors-freezes-photoshop.html#main_Beginning_troubleshooting and let us know if that helps?

 

Thanks,

Akash

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