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February 13, 2021
Question
Elements 2020 Organiser crashes on start-up
- February 13, 2021
- 2 replies
- 1150 views
Hi,
I’m still struggling with this problem and would really appreciate some help with this.
I recently purchased, downloaded and installed Adobe Photoshop Elements 2020 and Premiere Elements 2020 onto my iMac desktop. I’m running on OSX 10.13.6 Sierra - which is compatible with these versions of software.
Elements and Premier open without issue but Elements Organiser does not. It crashes on start-up each time. Consequently, this renders Photoshop Elements to be useless unless resolved.
So far I have tried:
1 - Uninstall, restart and reinstall software.
2 - Checked for updates to my graphics card.
3 - Run a Disc Utilities diagnostics
4 - Turn off and on my Mac.
5 - Started Organiser whilst holding down the Shift key without success.
6 - Tried to update preferences but the instructions provided by Adobe do not match the options given on my computer.
7 - Checked the Apple forums which appear to indicate that this could be an Adobe software problem.
8 - Renamed the OLS folder to OLS_old.
9 - Renamed Online Services to Online Services_old
10 - Renamed the folder psa.prf to psa_old.prf
I attach screenshots of the crash message, what I see in Application preferences on my Mac and how Organiser displays on my Launchpad (just incase it's an installation issue).
As you can tell, I'm getting desperate. Please help!
Thanks
Thanks.
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