Elements 2021

Forum|Forum|4 years ago
May 7, 2021
3 replies
853 views

My Elements 2019 died. It refused to close no matter what I did. So, I bought Elements 2021. When I try to open pictures from the organizer, they open, but are blurry, it says file lost, click to reconnect. But then it asks what file I want to connect it to. I have 24K pictures and certainly can't do anything onsey twosey. How can I get the 2021 organizer and editor to play nice together?

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Correct answer Greg_S.

Sorry, I know nothing about Macs and don't think I have seen that error on Windows. I suggest you try contacting Elements support. You can start a chat session by clicking on the blue Contact Us button under the Support menu at Adobe.com. Or you can contact Support by telephone using the numbers listed here.

Greg_S.

Correct answer

Community Expert

Sorry, I know nothing about Macs and don't think I have seen that error on Windows. I suggest you try contacting Elements support. You can start a chat session by clicking on the blue Contact Us button under the Support menu at Adobe.com. Or you can contact Support by telephone using the numbers listed here.

Greg_S.

Community Expert

Please post the exact wording of the error message. Better yet, post a screenshot.

A

Arggggh!Author

Known Participant

A

Arggggh!Author

Known Participant

Now it seems to get the files up correctly after I deleted the old version of Organizer, but now it stops editing and says unable to clone, paint copy, etc, due ti disk eror. What the heck does that mean?

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