Elements 2021 and 2022 crashes while importing photos

Hi there,

Thanks for reaching out.

What is your operating system version? Since when are you seeing this crash issue? Do you see any error messages? What is the approx size of the file? Does it crash when you try to import a specific file type? 

Is there any background application that runs with Adobe Photoshop Elements?

Please move some files to the internal memory and try to import them.

Please check this article for a few troubleshooting steps: https://helpx.adobe.com/photoshop-elements/kb/troubleshoot-system-errors-freezes-photoshop.html.

Let us know if it helps.

Thanks.

Ranjisha