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Participant
September 12, 2022
Question

Elements 2021 and 2022 crashes while importing photos

  • September 12, 2022
  • 1 reply
  • 249 views

During the import of images in block from a network folder Elements crash.

The crash was in version 2021. I have done the upgrade to 2022 and the crash there is again.

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1 reply

Ranjisha Sengupta
Legend
September 14, 2022

Hi there,

 

Thanks for reaching out.

What is your operating system version? Since when are you seeing this crash issue? Do you see any error messages? What is the approx size of the file? Does it crash when you try to import a specific file type? 

Is there any background application that runs with Adobe Photoshop Elements?

 

Please move some files to the internal memory and try to import them.

Please check this article for a few troubleshooting steps: https://helpx.adobe.com/photoshop-elements/kb/troubleshoot-system-errors-freezes-photoshop.html.

 

Let us know if it helps.

 

Thanks.

Ranjisha