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Michael32119907v4gz
Participant
Sep 6, 2023 10:10 PM UTC
Question

Elements 2021 Crashes importing photos

When I try to import photos and I try to change the location of the files, Elements crashes. I can close all other major applications and nothing seems to help. Any suggestons?

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1 reply

Greg_S.
Community Expert
Greg_S.Community Expert
Community Expert
Sep 7, 2023 7:29 AM UTC

What OS are you using?

Are you changing the location of the files in the My Folders panel?

Are you getting any error messages?

How many files are you changing at one time?

Try closing the Elements Auto Creations 2021 process in the Task Manager before making the changes.

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