Skip to main content
B
Bonne_Terre
Participant
March 14, 2021
Question

Elements 2021 Error Message

  • March 14, 2021
  • 3 replies
  • 2315 views

When I turn on my laptop one of the first things to pop up on the screen is an error message for Photoshop Elements 2021 which says - The code execution cannot proceed because icuuc58.dll was not found. Reinstalling the program may fix the prooblem.- I did uninstall and reinstall the program but the message reappeared when I started the laptop and again when I opened up Elements 2021. Has any experienced this and if so is there a solution?

This topic has been closed for replies.

3 replies

Greg_S.
Community Expert
Greg_S.Community Expert
Community Expert
March 15, 2021

The actual error message relates to a file called icucnv58.dll, not the one you mentioned (unless you also receive a different error message).     I found the problem described here.

 

So, I have a few more questions for you:

  1. Do you have any problem other than the error message popping up at random times?  In other words, does Elements 2021 work as expected?
  2. Have you had any prior versions of Elements or other Adobe products on your machine?  (It appears that the message is caused by a call from a file callled PhotoshopServer.exe.  That file exists for the Organizer and Premiere Elements, but not for Photoshop Elements.
  3. You have not answered my question of whether you installed Elements under an Administrator account.  Have you tried to do so?
  4. Did you purchase the product from Adobe?  If you purchased Elements through the Microsoft store, there are some odd issues that appear now and again.

 

Depending on your answers to my questions, I might suggest that you uninstall the program, make sure you accept the option to delete the preferences/settings file, and then use the CC Cleaner tool to eradicate all traces of Elements from your machine.  See this article.  Although the article refers to Creative Cloud programs, the cleaner tool works for Elements.  See my post here for further instructions in using the tool for Elements.

 

If the only problem you have is an annoying error message, you may just want to ignore it.

    D
    default985qmb4hq75c
    Participant
    March 15, 2021

    I have exactly the same issue with Photoshop Elements 2021, I get two errors saying it is missing icucnv58.dll and icuuc58.dll. In the "About" list it shows that elements has icucnv64.dll and icuuc64.dll is installed.

    I have uninstalled and reinstalled the program. I have also run the sfc /scannow tool but the error messages are still appearing. I have a case number with Adobe and they are saying it is a Microsoft issue. Adobe have previously dialled into my pc and run the repair of all the Microsoft Visual C ++ apps.

    B
    Bonne_TerreAuthor
    Participant
    March 21, 2021

    Thanks for various responses.  I am away from the computer with the Photoshop Elements software but will look into the recommendations when I once again am at my computer location.

    Phil Pickering
    Phil Pickering
    Legend
    March 14, 2021

    Hi,

     

    My installation of Adobe Photoshop Elements 2021 doesn't include the icuuc58.dll.

     

    Instead, it uses the most recent version, icuuc64.dll and it can be found in the C:\Program Files\Adobe\Photoshop Elements 2021 folder. Have you checked that folder to see which version of the iccuc dll you have?

     

    This .dll is concerned with Unicode and internationalization. Is your installation by any chance a non-English language installation?

     

    Adobe Premiere Elements 2021 and Adobe Bridge 2021 both include the older icuuc58.dll.

     

    Curiously, if I temporarily move my icuuc64.dll out of the Photoshop Elements 2021 folder, the application still works and I don't get an error message.

     

     

      B
      Bonne_TerreAuthor
      Participant
      March 15, 2021

      Good question

      This is an English version of the software. It is Adobe Photoshop Elements 2021. I do not have Adobe Premiere Elements 2021.

      Greg_S.
      Community Expert
      Greg_S.Community Expert
      Community Expert
      March 14, 2021

      Did you install with an Administrator account?  If not, try to reinstall with Administrator permissions.  If that doesn't fix it, please give us a screenshot of the error message you are receiving.

      B
      Bonne_TerreAuthor
      Participant
      March 15, 2021

      Attached is a screen shot with the error message. The message is always the same. It appears randomly meaning it sometimes shows up when I start up the computer and sometimes doesn't.

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices