Elements 2021 freezing after 30 mins of use and .psd files are corrupted and lost.

Forum|Forum|5 years ago
February 13, 2021
3 replies
424 views

Hi there. Can somebody help me?

Since the last update, my Elements 2021 has been freezing. This has happened while working on a file, the screen freezes and I can't even end Elements with Windows Ctrl Alt Del command. I have to turn my computer right off and then back on. The file I have been working on is retrieved as a black file with nothing in it. Yesterday, I deleted Elements 2021 from my system and reloaded it. Today it froze again. Below is some further info: (...also I don't use the Cloud).

I have an ASUS gaming computer which is about 2 years old, but should meet all the requirements for Elements 2021.

Crash or freeze

This topic has been closed for replies.

Greg_S.

Community Expert

In the Organizer, go to Edit>Preferences>Media Analysis and uncheck all of the media analysis options. If that makes a difference, there is a lot of activity that may be going on in the background that is interfering with the Editor. If you want to perform face recognition and other analysis on your computer, leave the computer on overnight when you are not otherwise using the computer.

Greg_S.

Community Expert

. . . also what kind of editing are you performing? If you are creating a lot of layers with large size files, there may be a memory overload.

S

SrMomentAuthor

Inspiring

I already have all the media analysis and facial recognition stuff unchecked.

The image I am working on consists of three layers - 1 original, 1 copy and a blank layer in which I am generating snow with a brush. I have done many images with many layers and have never run into this problem.

I am sure now that there is an issue with the save feature - it has only been after I have saved the document a number of times that Elements freezes. None of my other applications freeze; however, when Elements freezes I have to shut the computer down and restart. I am almost to the point where I will revert back to Elements2020......

btw.....thanks everyone....I appreciate your help!

Pat