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M
mneudorf
Participant
March 5, 2021
Question

Elements 2021 won't start

  • March 5, 2021
  • 2 replies
  • 203 views

Yesterday I downloaded a trial copy of elements 2021.  I ran it for hours deleting about 500 out of 12,500 pictures.  Now it won't start up.  I get an error message that the file mkl_core.dl "is either not designed to run on Windows or it contains an error"

 

I am thinking of unloading elements 2021 and then redownloading it.  Any other suggestions.

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2 replies

Greg_S.
Community Expert
Greg_S.Community Expert
Community Expert
March 6, 2021

Uninstalling the program will not affect your catalog or any tags or albums within the catalog.  The default location for the catalog is C:\ProgramData\Adobe\Elements Organizer\Catalogs\.  So, it is always wise to back it up when conducting a major operation on your computer.

    Greg_S.
    Community Expert
    Greg_S.Community Expert
    Community Expert
    March 6, 2021

    For that kind of error (which I have never seen before), I would agree that uninstalling/reinstalling the program is your best bet.  When you uninstall, I also recommend that you accept the option to delete all preference/settings files.

     

    M
    mneudorfAuthor
    Participant
    March 6, 2021
    Thank you,

    One concern is I need to save TABs, albums, and catalogs. Do you know the
    appropriate file names.
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