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Participant
April 12, 2022
Question

Elements 2022 Will not Find Scanner

  • April 12, 2022
  • 3 replies
  • 538 views

My 2022 Photoshop Elements does not find ny Canon 6700 scanner.  I have tried reloading the scanner software and the Elements installation.  NO luck.

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3 replies

Adobe Employee
April 15, 2022

Please uninstall your Printer/Scanner Software, Go to Device Manager (enable hidden devices)> Uninstall your Printer/Scanner Driver from there (Right click on the Driver name and click uninstall - ensure you delete the driver when uninstalling it)> Restart your PC> Load the Printer/Scanner Software and install the Driver either via the Software or by manually downloading it from the manufacturer's driver downloads page. Once installed, open your Elements App and Try to use the Scan Feature. 

 

hatstead
Inspiring
April 14, 2022

Did you get it to work?

Greg_S.
Community Expert
Community Expert
April 12, 2022

Try resetting the preferences file. Go to Edit>Preferences>General tab and click the Reset Preferences on next launch button.