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Oliver23758750uewz
Participant
Apr 12, 2022 4:44 PM UTC
Question

Elements 2022 Will not Find Scanner

My 2022 Photoshop Elements does not find ny Canon 6700 scanner.  I have tried reloading the scanner software and the Elements installation.  NO luck.

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3 replies

Adobe Employee
Kr17
Adobe Employee
Apr 15, 2022 4:07 PM UTC

Please uninstall your Printer/Scanner Software, Go to Device Manager (enable hidden devices)> Uninstall your Printer/Scanner Driver from there (Right click on the Driver name and click uninstall - ensure you delete the driver when uninstalling it)> Restart your PC> Load the Printer/Scanner Software and install the Driver either via the Software or by manually downloading it from the manufacturer's driver downloads page. Once installed, open your Elements App and Try to use the Scan Feature. 

 

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hatstead
hatstead
Inspiring
Apr 14, 2022 11:08 AM UTC

Did you get it to work?

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Greg_S.
Community Expert
Greg_S.Community Expert
Community Expert
Apr 12, 2022 7:44 PM UTC

Try resetting the preferences file. Go to Edit>Preferences>General tab and click the Reset Preferences on next launch button.

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