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Participant
December 18, 2024
Question

Elements 2023 cannot open RAW (CR3) files from my Canon R5 mark II

  • December 18, 2024
  • 1 reply
  • 258 views

I've downloaded my 1st batch of photos taken on my new R5 Mark II. When I try open them in Elements 2023, it tells me to "install the camera raw plugin from the help menu".  I've done this 3 times, I've rebooted and updated my windows 11 and I'm still not able to open the files and keep getting the same message to instll the raw plugin.   Any help would be appreciated

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1 reply

Jeff Arola
Community Expert
Community Expert
December 18, 2024

You can follow the instructions here to update PSE 2023 to Camera Raw 17.1, which should allow PSE 2023 to open your Canon R5 mark II.cr3 files.

https://community.adobe.com/t5/photoshop-elements-discussions/manually-install-adobe-camera-raw-acr-nicer-to-look-at/td-p/14539971

Ken GoudAuthor
Participant
December 18, 2024

Thanks Jeff,

I'll give this a go. 

Ken