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Participating Frequently
March 28, 2023
Question

Elements 2023 editor hanging

  • March 28, 2023
  • 2 replies
  • 294 views

when I try to edit a photo in Elements 2023 I get the chance to do it once, then it hangs, to clear this I haveto turn off the computer (Windows) and restart, I then get a chance to edit another one, and so on, this is obviously not right anybody got any bright ideas

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2 replies

gjmwAuthor
Participating Frequently
April 5, 2023

Chat sorted it out thanks, in future I know exactly what to do, just avoid importing tiff files

Greg_S.
Community Expert
Community Expert
March 28, 2023

How much RAM do you have?  Is your edited photo saving correctly?

Have you tried ending the program in Task Manager rather than rebooting?

 

This is the kind of problem that is difficult to diagnose with a simple Q&A on the forum.  You may want to try contacting Elements support. You can start a chat session by clicking on the blue Contact Us button under the Help & Support menu at Adobe.com. Or you can contact Support by telephone using the numbers listed here: https://helpx.adobe.com/contact/phone.html. Hours of operation outside of the United States are limited. See the phone link for details.  If you are willing to authorize it, an Adobe tech can access your computer remotely and see what is going on more directly.