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SrMoment
SrMoment
Inspiring
Apr 8, 2023 5:23 PM UTC
Answered

Elements 2023 - latest upgrade stalled

I keep getting a message when I look at upgrade in both Organizer and Editor that a new upgrade is available and will be installed, but it never is.  What should I do?

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Greg_S.
Greg_S.Correct answer
Community Expert
Apr 10, 2023 6:41 PM UTC

Nothing is weird.  You have the original build of Elements 2023.  Elements 2023 is actually version 21 of Elements and that is how it is referenced in several places in the program.  I know it can be confusing.  So, since you still haven't received the update, can you post a screenshot of the update message you are getting.  And if you really want to have the latest version immediately, follow Glenn's suggestion of uninstalling the program and downloading the new program from this link.  You can uninstall from Windows Control Panel.  No need to do any special cleaning unless you want to.

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10 replies

Greg_S.
Community Expert
Greg_S.Community Expert
Community Expert
Apr 10, 2023 7:50 PM UTC

If you look at Help>About Photoshop Elements again, it should show the latest build.

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Greg_S.
Community Expert
Greg_S.Community ExpertCorrect answer
Community Expert
Apr 10, 2023 6:41 PM UTC

Nothing is weird.  You have the original build of Elements 2023.  Elements 2023 is actually version 21 of Elements and that is how it is referenced in several places in the program.  I know it can be confusing.  So, since you still haven't received the update, can you post a screenshot of the update message you are getting.  And if you really want to have the latest version immediately, follow Glenn's suggestion of uninstalling the program and downloading the new program from this link.  You can uninstall from Windows Control Panel.  No need to do any special cleaning unless you want to.

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SrMoment
SrMomentAuthor
Inspiring
Apr 10, 2023 7:48 PM UTC

Thank you Greg.  I have removed Elements2023 and reinstalled it from the link you provided.  So far, no update notice is showing so I am assuming everything is ok.  If I continue to have problems with layers showing as blank (pixels only), I will ask for support in the community.

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Greg_S.
Community Expert
Greg_S.Community Expert
Community Expert
Apr 10, 2023 1:29 AM UTC

@SrMoment, check to see what your current version is.  Go to Help>About Photoshop Elements and you should see the current version listed on the splash screen.  My screenshot shows the updated version.

 

@Glenn 8675309 said:  The screen came up saying I had a new download, but all I could do was click the "OK" button

That's what I thought.  There is no option to update later - other than possibly to update upon exit from the program (rather than while you still want to work with the program).  Adobe is going to push the update to you whether you want it or not. 

 

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SrMoment
SrMomentAuthor
Inspiring
Apr 10, 2023 6:18 PM UTC

Mine is 21..0 20220906 which is weird because I just reinstalled PE2023 about two weeks ago!!!  Also, my organizer froze when I went to Help,About Photoshop Elements and I had to a Ctrl-Alt-Delete.  

Where do I find the proper version of PE2023?

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Greg_S.
Community Expert
Greg_S.Community Expert
Community Expert
Apr 9, 2023 12:45 AM UTC

There should be no need to go through the hoops suggested by Glenn.  If you have not changed the default (recommended setting) in Edit>Preferences>Application Updates, the update will be automatically installed (and will notify you that it has happened).

As far as I know, the update rolled out yesterday or today and will be installed to all users over the course of the next day or two, depending on user's location and bandwidth speed.

 

If you ask to be notified of the update in the Preferences dialog, ISTR that you will be offered a choice of when to install it - either immediately or upon exit from the program.  (There may be other options that I don't recall.) I don't think there is any option to install the update manually except by using Glenn's method.

 

If somebody has the Notify me option set, please correct me and post a screenshot of the options.

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SrMoment
SrMomentAuthor
Inspiring
Apr 9, 2023 6:57 PM UTC

Thank you.  I already have Update preferences checked.  Maybe the update just hasn't got to me yet.

I reinstalled Adobe about two weeks ago because I was having weird problems.  One of them was that after using a third-party filter (Arvis, Topaz), any new layers showed up as a blank file with pixels only (even though the changes were there if I turned the layer on/off).  Maybe this is all related somehow.  (I don't think it is my computer as it is a high-end Aorus, only six months old.

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Glenn 8675309
Glenn 8675309
Legend
Apr 8, 2023 6:22 PM UTC

I had the same thing going on, this is what I did:

1. sign out of PSE.  
2. Use CCleaner to remove it.  I own the pro version of CCleaner, the free version works fine also. 
3. download and install the latest 64 bit version from here: Download Adobe Photoshop Elements | 2023, 2022
(it's the latest version- containing the update (it's not an upgrade)-- that means this release provides "behind the scenes" fixes. 

Build: 20230329.Git.master.77124fa (windows)
            0230329.Git.m1.392a82c (Mac ARM)


Download Adobe Photoshop Elements | 2023, 2022

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Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
Apr 8, 2023 5:52 PM UTC

You can manually install it.

What version?

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